Return Policy
1. Right of Withdrawal
1.1. As a customer, you have the right to cancel your order within 14 days of receiving the products, without needing to provide a reason.
1.2. To exercise your right of withdrawal, you must notify us in writing within 14 days from the receipt of your order. You can notify us via email at info@jn-store.com or by contacting us through our website at www.JN-Store.com.
1.3. After notifying us of your intention to withdraw, you must return the products to us within 14 days of your notification.
2. Return Conditions
2.1. All returned products must be in their original condition and unused. They should be in their original packaging, and with all original labels and accessories, if applicable.
2.2. The customer is responsible for the return shipping costs unless otherwise agreed.
2.3. We strongly recommend using a trackable shipping method to return your items to ensure they are returned safely.
2.4. Please note that any items that are damaged, used, or not in original condition will not be eligible for a full refund.
3. Refund Process
3.1. Once we receive your returned products, we will inspect them to ensure they meet the conditions outlined above.
3.2. If the return is valid, we will issue a refund for the full purchase price, excluding any shipping fees (if applicable).
3.3. The refund will be processed within 14 days of receiving the returned items. Refunds will be issued to the original payment method used for the order.
4. Exceptions
4.1. Certain products are not eligible for return due to health or hygiene reasons, such as cosmetics or personal care items. These items will be clearly marked as non-returnable on the product page.
4.2. If the product has been opened or used, it will not be eligible for return unless defective.
5. Defective or Incorrect Items
5.1. If you have received a defective or incorrect item, please contact us within 48 hours of receiving the product.
5.2. To report a defect or incorrect item, please email us at info@jn-store.com, providing a description of the issue and photographs (if applicable).
5.3. We will offer a replacement or a full refund for defective or incorrect items, including return shipping costs.
6. Force Majeure
6.1. J&N Store will not be held responsible for delays in returns or refunds due to circumstances beyond our control, including but not limited to natural disasters, pandemics, or strikes.
7. Changes to Return Policy
7.1. We reserve the right to amend or update this Return Policy at any time. Changes will take effect immediately upon publication on our website at www.JN-Store.com.
If you have any questions or concerns about our return policy, please contact us at info@jn-store.com.