Complaint Policy

1. Submitting a Complaint
1.1. If you have a complaint about our products or services, you can submit it by sending an email to info@jn-store.com with a clear description of the issue and any supporting documents (e.g., photos).
1.2. We aim to address your complaint within 7 business days and offer a suitable solution.

2. Resolution of Complaints
2.1. In case of a complaint about a defective product or incorrect delivery, we will offer a replacement or refund, depending on the situation.
2.2. If the complaint concerns a product, it will be returned according to the seller’s instructions.

3. Escalation of Complaints
3.1. If you are not satisfied with the solution we offer, you can have the dispute handled through a mediation or arbitration procedure, or by contacting the relevant consumer protection authorities.